I used to work out regularly at this gym in 2021 and 2022, and I loved everyone there (Concourse location). During this time my mom became ill and passed away last year. I also got injured and could not used the facility. In all this drama, I forgot to contact the gym, so my gym membership lapsed. It ended up going into collections, and I'm currently dealing with it. The account has been closed for almost 2 years.
Let's get into this month and dealing with Nadine Lewis who is the operations manager At both Albany locations. I currently have a new membership, that was behind but now current. This woman (Nadine), started contacting me about the closed account, that went into collections (no longer her problem), and telling me the about all the times my fees were waived etc (again account closed two years ago). She even sent me a list of it (again account closed, why are you sweating me!)
I explained to her, that I've spoken to collections, and it's no longer the clubs business (or hers to contact me via several emails). I started feeling harassed and it started bringing up a lot of emotions around the worst year in my life. She even asked me to bring in a doctor's note for my injury on the closed account. She even had the audacity to cc several other people!!!
Nadine was completely unprofessional, and out of line! She was only supposed to contact me about my current account that's open, not grill me about a closed account. It's a gym membership, not a housing foreclosure....Slow down lady!
It has gotten to the point, that I had to contact ABC financials and explain the situation to them. They agreed she was way out of line, and took off a bunch of late fees on my current account. Nadine is not allowed to contact me for any reason, and I had them put a note on my account. My suggestion for dealing with any membership/financial issues, is to deal directly with ABC. Have a great workout.
Anissa Flinn
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July 07, 2019
Seriously the best gym I’ve been to! And not only because of the decadent dirty nut protein shake they serve 🤤
Loved the air vents and screens on all machines, the famous landmarks on the stair master, the variety & quality of the machines and most of all the protein heaven shop inside the gym 🙌🏼🥰
The facilities are spotless and the staff are a delight! Highly recommend 💪🏻
Thyago Coimbra Cabral
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November 29, 2023
The gym is well-equipped, but it's missing a few crucial machines: a hack squat machine and a leg extension/leg curl machine. I've never been to a gym that didn't have a combo machine for leg curl/extension like this one. It's honestly a basic machine in ANY gym. The fact that this unit doesn't have them is baffling to me. My past condo gym had one, and it only had 4 machines... I'm willing to change this review if they add at least the leg extension machine, but meanwhile it's gonna be 3 stars for me.
Alba Tellez
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January 19, 2023
Great gym, very very clean, almost empty, the classes are good and the equipment amazing.
Chelsea Lawson
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January 19, 2020
I was lost trying to find the gym and called them, they stayed on the phone with me for 15 minutes talking to me and directing me to the gym!
$10 day pass (reasonable)
Clean and inviting!
Our Address
100 S Mall Arterial, Albany, NY 12242, USA
Claim Listing: Retro Fitness Albany State Concourse
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I used to work out regularly at this gym in 2021 and 2022, and I loved everyone there (Concourse location). During this time my mom became ill and passed away last year. I also got injured and could not used the facility. In all this drama, I forgot to contact the gym, so my gym membership lapsed. It ended up going into collections, and I'm currently dealing with it. The account has been closed for almost 2 years. Let's get into this month and dealing with Nadine Lewis who is the operations manager At both Albany locations. I currently have a new membership, that was behind but now current. This woman (Nadine), started contacting me about the closed account, that went into collections (no longer her problem), and telling me the about all the times my fees were waived etc (again account closed two years ago). She even sent me a list of it (again account closed, why are you sweating me!) I explained to her, that I've spoken to collections, and it's no longer the clubs business (or hers to contact me via several emails). I started feeling harassed and it started bringing up a lot of emotions around the worst year in my life. She even asked me to bring in a doctor's note for my injury on the closed account. She even had the audacity to cc several other people!!! Nadine was completely unprofessional, and out of line! She was only supposed to contact me about my current account that's open, not grill me about a closed account. It's a gym membership, not a housing foreclosure....Slow down lady! It has gotten to the point, that I had to contact ABC financials and explain the situation to them. They agreed she was way out of line, and took off a bunch of late fees on my current account. Nadine is not allowed to contact me for any reason, and I had them put a note on my account. My suggestion for dealing with any membership/financial issues, is to deal directly with ABC. Have a great workout.
Seriously the best gym I’ve been to! And not only because of the decadent dirty nut protein shake they serve 🤤 Loved the air vents and screens on all machines, the famous landmarks on the stair master, the variety & quality of the machines and most of all the protein heaven shop inside the gym 🙌🏼🥰 The facilities are spotless and the staff are a delight! Highly recommend 💪🏻
The gym is well-equipped, but it's missing a few crucial machines: a hack squat machine and a leg extension/leg curl machine. I've never been to a gym that didn't have a combo machine for leg curl/extension like this one. It's honestly a basic machine in ANY gym. The fact that this unit doesn't have them is baffling to me. My past condo gym had one, and it only had 4 machines... I'm willing to change this review if they add at least the leg extension machine, but meanwhile it's gonna be 3 stars for me.
Great gym, very very clean, almost empty, the classes are good and the equipment amazing.
I was lost trying to find the gym and called them, they stayed on the phone with me for 15 minutes talking to me and directing me to the gym! $10 day pass (reasonable) Clean and inviting!