I just had my first session with Tim, the personal trainer. Knowing it was my first time back to the gym after many years, he took that into account but also pushed me gently to make sure I got the most out of the session. Very glad I joined.
Mark Noland
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July 19, 2024
We found our new gym. Friendly and informative staff, and an awesome variety of equipment. The attitude of the staff alone (Tommy and Michael) are the reasons we signed up for the premium membership. As soon as we walked in, we were greeted and offered a tour, which we took full advantage of. Tommy let us work out and get a feel for the gym (even though his initial approach was enough for us to already want to join). This is unequivocally the best first experience at any health or fitness facility that we have ever been to.
Bill Rogers
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February 06, 2024
Retro Fitness offers a comprehensive range of equipment essential for an effective workout. The staff members are consistently friendly and readily available to assist whenever required. Additionally, they provide various perks such as Parents Night Out, enabling parents to drop off their children for an enjoyable time at the gym while they indulge in a few hours for themselves, whether for a date night or running errands. With its superb facilities and inviting atmosphere, Retro Fitness is a top-notch gym that I wholeheartedly recommend to anyone seeking an exceptional workout environment.
CB
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December 24, 2023
Writing this review after going from Retro to a different gym, and experiencing the difference.This gym seems to have an identity crisis. It doesn't know if it wants to be a planet fitness, vent, best, or pwr performance, but rather tries to cheaply imitate what these gyms have done to become popular.
I agree with one reviewer, Rick, who said the staff does not seem knowledgeable regarding how to properly do their jobs. Management you can tell have no experience in a gym setting. I also see staff giving reviews to boost ratings.
Rick
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August 22, 2024
Finally ended my membership at this gym! The front desk employees are amateurish, don't really understand professional service, how to consistently provide great customer service. Overall a so so experience at this gym! Was a loyal member for about 4 years. Time for a change for the better. Dropped rating to one star after realizing how unwelcoming and amateurish the staff was now that I goto another gym and can see the difference. Be aware of the fake positive reviews, most have one or two reviews under their names for a reason. If there was another gym near by in town than this place would be out of business. I'm sure another will open up soon, so we have better options. Can't wait to see this place close so another gym can open up here, I live 2 mins from this gym yet drive 15 mins to go to a different gym. We really need a better gym option in this area. This gym has a toxic atmosphere!
Reply to owners response: teach your team to be professional and courteous. Not everyone wants to be treated like next door neighbor or have meaningless never ending conversations. I didn't and you're team took it personally. Hi, bye, have a great day with professionalism that's what's needed. Hiring new people and telling them to be nice doesn't mean they understand what real professional customer service is. Retrain you're team.
I highly doubt you'll do anything meaningful. Anyway I am doing the best I can with all the tools we have now to keep informing consumers so they can make the right choice for them.
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1892 Central Ave, Albany, NY 12205, USA
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I just had my first session with Tim, the personal trainer. Knowing it was my first time back to the gym after many years, he took that into account but also pushed me gently to make sure I got the most out of the session. Very glad I joined.
We found our new gym. Friendly and informative staff, and an awesome variety of equipment. The attitude of the staff alone (Tommy and Michael) are the reasons we signed up for the premium membership. As soon as we walked in, we were greeted and offered a tour, which we took full advantage of. Tommy let us work out and get a feel for the gym (even though his initial approach was enough for us to already want to join). This is unequivocally the best first experience at any health or fitness facility that we have ever been to.
Retro Fitness offers a comprehensive range of equipment essential for an effective workout. The staff members are consistently friendly and readily available to assist whenever required. Additionally, they provide various perks such as Parents Night Out, enabling parents to drop off their children for an enjoyable time at the gym while they indulge in a few hours for themselves, whether for a date night or running errands. With its superb facilities and inviting atmosphere, Retro Fitness is a top-notch gym that I wholeheartedly recommend to anyone seeking an exceptional workout environment.
Writing this review after going from Retro to a different gym, and experiencing the difference.This gym seems to have an identity crisis. It doesn't know if it wants to be a planet fitness, vent, best, or pwr performance, but rather tries to cheaply imitate what these gyms have done to become popular. I agree with one reviewer, Rick, who said the staff does not seem knowledgeable regarding how to properly do their jobs. Management you can tell have no experience in a gym setting. I also see staff giving reviews to boost ratings.
Finally ended my membership at this gym! The front desk employees are amateurish, don't really understand professional service, how to consistently provide great customer service. Overall a so so experience at this gym! Was a loyal member for about 4 years. Time for a change for the better. Dropped rating to one star after realizing how unwelcoming and amateurish the staff was now that I goto another gym and can see the difference. Be aware of the fake positive reviews, most have one or two reviews under their names for a reason. If there was another gym near by in town than this place would be out of business. I'm sure another will open up soon, so we have better options. Can't wait to see this place close so another gym can open up here, I live 2 mins from this gym yet drive 15 mins to go to a different gym. We really need a better gym option in this area. This gym has a toxic atmosphere! Reply to owners response: teach your team to be professional and courteous. Not everyone wants to be treated like next door neighbor or have meaningless never ending conversations. I didn't and you're team took it personally. Hi, bye, have a great day with professionalism that's what's needed. Hiring new people and telling them to be nice doesn't mean they understand what real professional customer service is. Retrain you're team. I highly doubt you'll do anything meaningful. Anyway I am doing the best I can with all the tools we have now to keep informing consumers so they can make the right choice for them.